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One afternoon in May, 2017, t7H users in Heilongjiang Province could not gear up after passing through taojiatun service area in Jilin Province, so they called the heavy truck 400 service

Changchun fuxinsheng Auto Parts Co., Ltd. rushed to the scene immediately after receiving the 400 assignment to quickly find out the cause of the fault. However, because the user's car is an AMT transmission t7H, and there is no AMT vehicle in this area, there is no reserve of relevant accessories for the time being. In order to solve the problems for the users as soon as possible, Changchun Branch of China National Heavy Truck Sales Department arranged Kangke, a vehicle maintenance expert in Jilin - Jilin Lotte service station, to help solve the problems. At that time, Kangke was on his way to Huinan for service. After communication, he immediately turned around and rushed to the fault site of the car. At the same time, Changchun Branch, together with Harbin branch and Shenyang Branch, has collected all the parts that may lead to failure and need to adjust the length of the boom, and adjust the compression screw and the upper limit plate of the toothed rod. Shenyang branch even took the high-speed rail overnight for distribution. After the accessories were complete, Changchun Branch delivered the accessories to the site at about 1:00 a.m. and the vehicle was fully recovered at 2:00 a.m

the user witnessed the whole process of the service and could not help but give a thumbs up and thank them. Although it rained a little and the weather was cold at night, the service staff felt warm when they saw the user driving on the road with a smile of satisfaction

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